This move comes at a time when the company is building its portfolio of D2C brands in online and offline commerce. The D2C brands and e-commerce ecosystem is moving towards same day delivery and this product by Ecom Express is curated to serve this need and aims at enabling maximum user demand on customer platforms.
With a focus on elevating customer experience, the company has launched faster delivery services in cities such as Mumbai, Bengaluru, Kolkata, Jaipur, Chennai, Delhi NCR, Hyderabad, Ahmedabad, Lucknow, Patna, Guwahati and Pune. The Same Day Delivery service features pick-up cut-off time of up to 12 PM in metros and key cities, offering customers flexibility to comfortably place orders while still enjoying swift deliveries in the same city.
Expressing enthusiasm, Ajay Chitkara, CEO & Managing Director stated,”In a fast-paced world, our focus is on empowering customers with a seamless and swift delivery experience. The introduction of expedited services is not just a logistical milestone; it is a testament to our dedication in creating a more accessible and convenient e-commerce landscape for our customers.”
In response to the growing trend, where 60-70% of online customers express their willingness to pay a premium for expedited deliveries, Ecom Express aims to solidify its position as a trusted logistics partner in India. The introduction of the SDD service, designed for products stored across a network of micro-fulfilment centers, further enhances efficiency for retail brands as well as enables brands to deliver shipments on the same day.
As Ecom Express invests in technology and infrastructure, it remains at the forefront of the logistics industry, contributing to the success of e-commerce businesses and enriching the overall customer experience. The company recently launched its AI-enabled address correction (bulls.ai) platform to help e-commerce players improve their fulfilment based on 2+ billion parcels delivered so far.
