On an annual basis, the D2C shipments have grown tremendously from 0.1 billion in 2019 to 0.6 billion in 2023. A major chunk of these shipments is attributed to the services of the 3PL (third-party logistics) providers, who play a major role in delivering superior customer service.
3PL services provide seamless cash-on-delivery (COD) solutions with swift remittance, typically within 48 hours, which is vital for the working capital of smaller brands. They enable startups and new-age firms to expand and penetrate into offline markets by providing integrated logistics and supply chain solutions such as warehousing, express part-truckload and full-truckload freight and streamlined distribution to brick-and-mortar stores, the report said.
